Return Policy
MOBS - Marketplace of Buyers & Sellers
Last Updated: 05-02-2025At MOBS - Marketplace of Buyers & Sellers, we strive to ensure a seamless shopping experience for our buyers and sellers. This Return Policy outlines the guidelines for returning products and requesting refunds. By using our platform, you agree to comply with this policy.
1. Eligibility for Returns
Buyers may request a return under the following conditions:- The product is defective, damaged, or not as described in the listing.
- The wrong item was delivered.
- The product is in its original condition (unused, unopened, and with all tags and packaging intact).
Note: Some items may be non-returnable (e.g., perishable goods, personalized items). These exceptions will be clearly stated in the product listing.
2. Return Process
To initiate a return:1. Contact the Seller: Notify the seller within [Insert Timeframe, e.g., 7 days] of receiving the product. Provide details and supporting evidence (e.g., photos, videos).
2. Seller Response: The seller must respond within [Insert Timeframe, e.g., 48 hours].
3. Return Approval: If the seller approves the return, they will provide return instructions (e.g., shipping address).
4. Ship the Item: Pack the product securely and ship it back to the seller within [Insert Timeframe, e.g., 7 days]. Include all original packaging and accessories.
5. Refund Processing: Once the seller confirms receipt of the returned item, the refund will be processed as per the refund policy.
3. Refunds
- Refund Method: Refunds will be issued to the original payment method used for the purchase.- Timeline: Refunds are typically processed within [Insert Timeframe, e.g., 5-7 business days] after the seller confirms receipt of the returned item.
- Deductions: Shipping costs and restocking fees (if applicable) may be deducted from the refund amount.
4. Seller Responsibilities
- Sellers must clearly state their return and refund policies in their product listings.- Sellers are responsible for resolving return requests promptly and professionally.
- If a seller fails to respond or resolve a valid return request, MOBS - Marketplace of Buyers & Sellers may intervene and issue a refund on their behalf.
5. Buyer Responsibilities
- Buyers must ensure the product is returned in its original condition.- Buyers are responsible for return shipping costs unless the return is due to a seller error (e.g., wrong item shipped).
- Provide accurate and complete information when initiating a return request.
6. Non-Returnable Items
The following items are generally non-returnable unless they are defective or not as described:- Perishable goods (e.g., food, flowers).
- Personalized or custom-made items.
- Intimate or sanitary products.
- Digital products (e.g., software, e-books).
7. Dispute Resolution
If a buyer and seller cannot reach an agreement, MOBS - Marketplace of Buyers & Sellers may step in to mediate. Our decision will be final and binding.8. Changes to This Policy
MOBS - Marketplace of Buyers & Sellers reserves the right to update this Return Policy at any time. Changes will be posted on this page, and continued use of the platform constitutes acceptance of the updated policy.9. Contact Us
For questions or concerns regarding this policy, please contact us at:- Email: info@mobs.pk
- web: contact-us
- Phone: +923041118211
Subscribe to our newsletter for regular updates about Offers, Coupons & more
Follow Us
Mobile Apps
