Support Policy Page
MOBS - Marketplace of Buyers & Sellers
Last Updated: 05-02-2025At MOBS - Marketplace of Buyers & Sellers, we are committed to providing timely and effective support to our users. This policy outlines how buyers, sellers, and visitors can access assistance and resolve issues on our platform.
1. How to Contact Support
You can reach our support team through the following channels:Email: info@mobs.pk
- web: contact-us
- Phone: +923041118211
- Live Chat: Available on the MOBS - Marketplace of Buyers & Sellers website/app during business hours.
- Social Media: Facebook, Twitter
Note: For urgent issues (e.g., payment fraud, account security), contact us immediately via phone or live chat.
2. Types of Support
We assist with:- Account Issues: Password resets, account verification, or suspension appeals.
- Order Support: Tracking orders, cancellations, or delivery delays.
- Payment Disputes: Failed transactions, refund requests, or billing errors.
- Technical Problems: Website/app errors, broken links, or feature troubleshooting.
- Policy Clarifications: Questions about our Return, Seller, or Privacy Policies.
3. Response Times
We strive to resolve issues promptly:- Urgent Issues (e.g., fraud, security breaches): Within 24 hours.
- General Inquiries: Within 48 hours.
- Complex Cases (e.g., dispute mediation): Updates provided within 3-5 business days.
4. Escalation Process
If your issue remains unresolved:1. Request escalation by replying to your support ticket or contacting us via phone.
2. A senior support agent or manager will review your case.
3. We will provide a final resolution within [Insert Timeframe, e.g., 7 business days].
5. Self-Help Resources
Explore these tools for quick solutions:- FAQs: Visit our [FAQ Page] for answers to common questions.
- Help Center: Access tutorials, guides, and troubleshooting articles [Insert Link].
- Community Forum: Connect with other users for advice [Insert Link].
6. Seller & Buyer Responsibilities
- Sellers: Respond to buyer inquiries within [Insert Timeframe, e.g., 24 hours].- Buyers: Provide accurate order details and proof (e.g., screenshots) when reporting issues.
- All Users: Maintain respectful communication with support staff.
7. Hours of Operation
Our support team is available:- Monday–Friday: [Insert Hours, e.g., 9 AM – 6 PM PKT].
- Weekends/Holidays: Limited support via email and live chat.
8. Feedback
We value your input! Share suggestions or complaints about our support services via:- Email: [Insert Feedback Email]
- Surveys: Sent after ticket resolution.
9. Data Privacy
- We may request sensitive information (e.g., order IDs, transaction details) to verify your identity and resolve issues.- All data shared with our support team is handled securely and in accordance with our [Privacy Policy](#).
10. Updates to This Policy
MOBS - Marketplace of Buyers & Sellers may update this Support Policy periodically. Changes will be posted on this page, and continued use of the platform constitutes acceptance.11. Contact Us
For questions or concerns regarding this policy, please contact us at:- Email: info@mobs.pk
- web: contact-us
- Phone: +923041118211
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